Terms of Service

Part A. Using the Quemee app as a patient

A1. About these terms

These terms govern your use of the Quemee patient app to find doctors, request bookings, follow your place in the queue, send questions about a booking and ask pharmacies about medicines. Quemee is operated by Norvix. Please read the Privacy Policy, which explains how your data is handled. Part B applies to clinics and to this website.

A2. What Quemee is and is not

Quemee is a technology service that helps you reach clinics and pharmacies. It does not provide medical advice, diagnosis or treatment, does not replace your doctor, and is not an emergency service. Doctors and clinics are independent and are responsible for the care they give. In an emergency, contact local emergency services.

A3. Your account

You sign in with your mobile number and a one-time code. Give accurate information, keep your phone and codes secure, and tell us at support@quemee.app if you suspect someone else used your account. The app is meant for adults; a parent or guardian may book for a child from their own account.

A4. Booking requests

You pick a doctor, clinic and time and send a request. Showing a time or sending a request does not by itself confirm the appointment: the clinic may need to approve it first. The booking status shown in the app is the reference for your booking.

A5. Fees and payment

The app shows the service fee and the payment methods each clinic offers. Depending on the clinic you may pay at the clinic or online. For approved bookings that require it, online payment is made on the hosted page of our payment provider (Kashier); never type card details anywhere else. Closing the payment page is not proof that you paid: a payment counts once the system and the payment provider confirm it. If a payment is stuck, follow the instructions in the app and contact support rather than paying twice.

A6. Cancellation and refunds

Whether and until when you can cancel depends on the booking status and on the clinic's cancellation policy, which the app shows you. When you are owed a refund, it is returned to the original payment method; how long that takes depends on the payment provider. If cancelling means you will not get a full refund, the app tells you before you confirm.

A7. Queue and estimated times

After a booking is confirmed the app may show your place in the queue, an estimated time to be seen and a "move now" prompt. These are estimates that change with visit length, urgent cases, doctor delays and queue changes made by the clinic. They are not a guaranteed time. The clinic remains responsible for receiving you at its premises.

A8. Location

You can set where you will travel from by dropping a pin or allowing the app to read your position at that moment. We use it only to estimate your travel time for that visit. The app does not track you in the background.

A9. Medicine availability requests

You can ask participating pharmacies whether a medicine is available and see their replies. A request is a question, not a purchase: it does not reserve stock, fix a price or arrange delivery. The pharmacy and its licensed pharmacist are responsible for checking prescriptions, dispensing and substitutes. Your contact details are shared with a pharmacy only after you choose it.

A10. Questions about a booking

You can send a question about an existing booking to the clinic. This is not an emergency channel and not a medical consultation; do not rely on it for urgent treatment instructions. Replies are not guaranteed within a set time.

A11. Notifications

We send service messages about your bookings, queue, payments and requests. Delivery can be delayed by your phone or the messaging provider, so do not rely on a message arriving at a precise moment. Marketing messages are separate and optional, and you can turn them off in Profile.

A12. Acceptable use and ownership

Do not impersonate others, enter unlawful or harmful content, try to access other people's accounts or interfere with the service. The app, its software and branding belong to Quemee or its licensors; you keep your rights over your own data and content.

A13. Suspension and deleting your account

We may limit access to some features if the service is misused, to protect security, or to meet a legal obligation, in proportion to the situation. You can delete your account at any time from Profile → Delete account in the app, or as described on Delete your account.

A14. Changes, law and contact

We may update these terms when the service or the law changes and will tell you about material changes and ask you to accept them again where required. These terms are governed by the laws of the Arab Republic of Egypt, and nothing in them limits your rights as a consumer under mandatory law. Questions or complaints: support@quemee.app · +20 111 448 0937 · Hurghada, Egypt.

Part B. Clinics and this website

1. Accepting these terms

These terms apply when you access quemee.app, request a demo, or use Quemee clinic services. Quemee is a Norvix product for healthcare operations in Egypt. By using the service, you confirm that you are authorized to act for yourself or the clinic or organization you represent.

2. The service

Quemee supports clinic booking, queue, front-desk, doctor, pharmacy, and administration workflows. Features may vary by role, clinic readiness, rollout phase, and service availability.

Quemee supports operations and communication. It does not provide medical advice, diagnose conditions, replace a healthcare professional, or provide an emergency service. Contact local emergency services for urgent medical help.

3. Accounts and clinic responsibilities

• Provide accurate clinic, contact, schedule, and operational information.
• Keep account credentials secure and use access only for authorized work.
• Ensure staff use patient and clinic information appropriately.
• Maintain accurate doctor availability, clinic hours, and patient-facing policies.
• Tell Quemee promptly about suspected unauthorized access or incorrect information.

4. Clinic subscriptions and payment

Clinic subscriptions may be offered monthly for EGP 1,500, quarterly for EGP 4,100, or yearly for EGP 15,000. These prices are displayed for the current provider-review flow and may be updated before commercial launch.

Renewal is manual. Quemee will not automatically charge the clinic for a later billing period under this checkout flow. A new payment is required to renew.

Live payments will be completed on a hosted payment-provider page. Taxes, provider charges, or invoice details will be shown where applicable before a real payment is confirmed. The current checkout demo makes no charge and stores no card information.

5. Activation, cancellation, and refunds

A clinic subscription is activated when Quemee begins configuring or enabling the clinic workspace. A payment may be fully refunded before activation. After activation, the current billing period is non-refundable. Because renewal is manual, a clinic may stop future service by not making another renewal payment.

More information is available in the Refund Policy.

6. Acceptable use

You may not misuse the service, attempt unauthorized access, interfere with operation, upload unlawful or harmful content, impersonate another person, or use patient information outside an authorized healthcare workflow. Access may be limited or suspended to protect users, clinics, or the service.

7. Ownership and feedback

Quemee and its software, branding, interfaces, and documentation remain the property of their respective owner. A subscription provides a limited right to use the available service during the paid period; it does not transfer ownership. Feedback may be used to improve Quemee without exposing confidential or patient information.

8. Availability and responsibility

We aim to provide a reliable service, but maintenance, connectivity, provider outages, and other events may interrupt availability. Clinics remain responsible for clinical decisions, patient care, staffing, schedules, and safe fallback procedures.

To the extent permitted by applicable law, Quemee is provided without a guarantee that it will always be uninterrupted or error-free. Final liability and governing-law language will be added after legal review and before commercial launch.

9. Changes and contact

We may update these terms as the service develops. Material commercial changes will be presented before a clinic makes a later manual renewal payment.

Questions: support@quemee.app · +20 111 448 0937 · Hurghada, Egypt.