Privacy Policy

1. Who we are

Quemee is a Norvix product for clinic operations in Egypt, beginning in Hurghada. This policy explains how information is handled on quemee.app and in Quemee services.

Privacy questions may be sent to support@quemee.app or discussed by phone at +20 111 448 0937.

2. Information we collect

Website and demo requests

Our waitlist and demo forms may collect your name, clinic or pharmacy name, work email, and phone number. Form submissions are routed to Quemee's lead-management service.

Using Quemee

Depending on the feature and your role, Quemee may process account and contact details, clinic details, bookings, queue activity, location supplied for arrival and travel estimates, and pharmacy or prescription-request information.

Payments

Live payment details are entered through a hosted payment gateway. Quemee does not store complete card details. The checkout currently available on this website is a demonstration and does not submit its form data.

Analytics and technical data

When configured in production, this website uses Google Analytics 4 to understand page usage. Technical logs may also contain device, browser, page, timing, and error information. Sensitive identifiers and card data are not intended for analytics or error tags.

3. How we use information

• Provide and operate booking, queue, clinic, and pharmacy workflows.
• Respond to demo, launch, and support requests.
• Protect accounts, investigate errors, and improve reliability.
• Process payments and refunds through the applicable provider when those features are enabled.
• Measure website performance and product usage.

4. When information is shared

Information may be shared with the clinic, doctor, pharmacy, or staff member involved in delivering the requested service, and with vendors that support hosting, communications, analytics, lead management, and payment processing. We do not describe personal information as being sold.

Payment providers receive the information needed to complete a transaction under their own checkout and privacy terms.

5. Retention and security

Quemee keeps information only for as long as needed for the relevant service, operational record, security need, or applicable requirement. Exact retention periods are being finalized and will be published before production launch.

Reasonable technical and organizational safeguards are used, including access controls and restrictions on placing sensitive information in analytics and monitoring tools. No online system can guarantee absolute security.

6. Your choices

You may ask to access, correct, or delete information associated with you, or object to certain uses, by contacting support. Some records may need to be retained for security, transaction, operational, or legal reasons.

You can also avoid submitting optional website forms. The checkout demo does not transmit entered details.

7. Changes and contact

We may update this policy as Quemee's services and providers develop. The effective date above will show the latest published revision.

Contact: support@quemee.app · +20 111 448 0937 · Hurghada, Egypt.