Refund Policy

1. Scope

This policy applies to clinic software subscriptions purchased from Quemee. It does not describe patient appointment payments, clinic consultation charges, or refunds managed under a specific patient booking.

The public checkout on this website is currently a provider-review demo. It does not process a payment, so no refund can arise from completing the demo.

2. Refund before activation

A clinic may request a full refund before its Quemee workspace is activated. Activation begins when Quemee starts configuring or enabling the clinic workspace, including doctors, hours, rooms, queue access, or staff access.

3. After activation

Once activation has started, the payment for the current subscription period is non-refundable. The clinic can continue to use the available service for that paid period, subject to the Terms of Service.

If Quemee cannot activate the purchased service, the clinic may request review for a full refund.

4. Manual renewal

Monthly, quarterly, and yearly clinic plans renew manually. Quemee does not automatically charge a stored card under this checkout flow. To stop future service, simply do not complete another renewal payment.

Not renewing does not create a refund for a subscription period that has already been activated.

5. How to request a refund

Email support@quemee.app with the clinic name, billing email, payment reference, payment date, and reason for the request. Do not email card numbers, passwords, patient records, or other sensitive information.

Quemee will verify whether activation has started and reply using the contact information associated with the clinic.

6. Refund method and timing

An approved refund will be requested through the applicable payment provider and returned to the original payment method where supported. The time for funds to appear depends on the provider, card network, bank, or wallet used. Quemee cannot guarantee a bank's settlement time.

7. Contact

Refund support: support@quemee.app · +20 111 448 0937 · Hurghada, Egypt.