Delete your Quemee account

1. Delete your account in the app

1. Open Quemee and go to the Profile tab.
2. At the bottom, tap Delete account.
3. Review what will happen: upcoming bookings, any refund or amount that will not be refunded, and your wallet balance.
4. Enter your mobile number, then the code we send you, and confirm.

This is the fastest way and takes about a minute.

2. Delete your account on this page

You do not need the app. Sign in with a code sent to your phone, review what will happen, then confirm with a second code.

3. If you cannot use the form

If you no longer have the app and cannot use the form above, email us and we will delete the account for you.

1. Send an email to support@quemee.app with the subject Delete my Quemee account.
2. Write the mobile number registered on the account.
3. We will send a verification code by SMS or WhatsApp to that number to confirm it is you, then process the request and reply by email.

Email a deletion request

4. What happens when you delete

• Your upcoming bookings are cancelled under each clinic's cancellation policy. Inside the free-cancellation window a card payment is refunded to the original card; after the deadline it is not refunded. The app shows this before you confirm.
• Any wallet balance is lost with the account.
• Open medicine requests are closed and you are signed out on every device.
• There is a 14-day grace period. Signing in again during it cancels the deletion (bookings already cancelled stay cancelled). After it ends, your personal data is erased and your phone number is free to register a new account.

5. What we erase and what we keep

Erased: your name, mobile number, national ID or passport, saved location and arrival points, profile photo, notification and device tokens, and the content of your messages and medicine requests.

Kept, without a link to your identity: payment, refund and audit records, which the law requires us to keep. Records that a clinic holds about your treatment are governed by that clinic's own legal duties. We are still defining how long certain clinical records are retained; this page will be updated when that is settled. Uploaded prescription photo files may remain in storage briefly after they are unlinked from your account.

More detail is in our Privacy Policy.

6. Need help?

Write to support@quemee.app or call +20 111 448 0937. Only the account holder can request deletion; we verify every request.